It’s simple to get yourself setup with a password login.

Sign into your account either in the dashboard, or through our app.

You’ll then be prompted to set a password by us. You can also change the email address that we have on file for you at anytime, if you’d like.

If you run into any trouble, reach out and we’ll help get it taken care of.

Absolutely.

Data is always yours and it will work with both the Karma Classic and the new Karma Go. This is the same for all data you have, whether it was earned through sharing or purchased.

Karma Classic stopped working as of November 6, which is when the WiMax network went offline.

Data is always yours to use and will still work on the new Karma Go. If you haven’t upgraded to Karma Go yet and you were a previous Karma Classic owner, you should have a $50 credit applied to your account to upgrade.

If you don’t see this, shoot us an email and we will take care of you).

Unfortunately, used Karma Classics will not work anymore. The network they were running on “”WiMAX”” was shut down on November 6 2015. RIP.

The good news is, we have a brand new Karma Go avaialble, which runs on LTE and has coverage in over 466 U.S. cities.

If you run into any hang ups when logging into Karma, try these:

• Cancel the process and start over by going to http://hotspot.yourkarma.com. This will help most of the time.
• Make sure the browser you’re using is set to “allow all cookies,” so it doesn’t accidentally prevent our firewall from updating.
• Check signal strength or our map. If you’re in an area with a weak signal, this could prevent the login process from finishing.

If it still gets stuck, reach out to us and we’ll look into it.

The best and easiest way to check your speed is to use Speedtest.net.

Note: This could use 20MB of data or more on LTE, depending on your connection speed.

Realistically, no. In normal situations, you won’t notice any difference at all.

When you share your Karma Go, you also share your speed, but most of the time this will never affect you.

If everyone around you is trying to stream Game of Thrones at the same time, then that might be an issue. To solve: team up and watch together.

In short: it shouldn’t be. There can be multiple causes for a slow connection though. Some tips are:

• Try restarting the device, by holding the power button down until it goes into sleep mode, and continue to hold until it’s all the way off. After powering it back up again, you may find that your speed has improved.
• You could experience a slower connection depending on the area you’re in. Be sure to check our coverage map.
• Your surroundings can also interfere with your signal. Moving to a nearby location could help alleviate this.
• Be sure there aren’t any apps or websites eating up your bandwidth. Video and audio are notorious for this, and they might be slowing your connection overall.
• If you’re syncing any large files (Dropbox, Box, or iCloud), that could definitely cause your connection to slow down. Try pausing these.

If you went through these tips and are still running slow, reach out and we can look into it further.

Connecting to a Karma WiFi signal, or any WiFi signal, is fairly easy. Whether you’re on a laptop, phone, or tablet; the process is very similar.

• Find your WiFi Network Preferences (or list)
• Look for the WiFi signal you want to connect to
• Select it
• Use your login information to get online

Since each device is a little different, as is each WiFi signal, check out the manual of your specific device for further info, or read this even simpler tutorial.

Since there are many VPN tools out there, we can’t be experts on them all.

The internet connection from Karma is no different than any other connection. All VPN services should work as you normally would expect, unless there are specific restrictions set by the VPN itself.

If you’re having an issue, try diving into the VPN settings and see if something looks off. If you’re at a loss for answers, reach out to us and we can work through it together.

If the VPN is established by your company, you’ll need to check with your IT department or systems administrator first.