Let’s figure it out. If you’re having trouble activating your Karma Go, try these:

• Check your coverage. It’s possible you’re in an area without any.
• Be sure your Karma Go is on and charged. -Try going to http://hotspot.yourkarma.com/ and logging in.
• Your Karma Go could be asleep. Hold the power button for a few seconds to wake it up. The rings will come on.
• The Karma Go range is about 100 feet, so try to stay within this distance.
• Be sure your browser is set to “allow all cookies” before you try activating.
• Log in with the account information that you originally used to order with.

If something seems out of the ordinary, reach out and we’ll get you sorted.

That’s odd. Our coverage map is accurate, but that doesn’t mean it’s perfect. There could be unknown gaps, network issues, or interference that are affecting your connection without our knowledge.

First, try going to http://hotspot.yourkarma.com to make sure you’re logged in. Then reach out to us and we’ll look into this together.

So you’ve checked our coverage map, made sure you’re within a covered area, yet you’re still having some issues connecting.

There could be a few things that you’re running into:

• It might be a small coverage gap or weak signal in the area you’re in. Try connecting in a different area nearby to see if you can establish a better signal.
• The nearest cell tower from our partner may be having trouble. If this is the case, it usually gets fixed quickly and your signal should be restored soon.
• You might be underground or within a structure that’s affecting your signal. Sounds odd, but wireless signals aren’t perfect. It would be helpful to try again in a more open location.

If you’re still not able to connect, reach out to us for help.

Karma Go runs on Sprint’s LTE network, including Sprint Spark.

It also falls back to 3G if LTE is not available.

You can see if you’re covered by us using our map. The more detailed of an address you give, the better results you’ll get.

If you run into any hang ups when logging into Karma, try these:

• Cancel the process and start over by going to http://hotspot.yourkarma.com. This will help most of the time.
• Make sure the browser you’re using is set to “allow all cookies,” so it doesn’t accidentally prevent our firewall from updating.
• Check signal strength or our map. If you’re in an area with a weak signal, this could prevent the login process from finishing.

If it still gets stuck, reach out to us and we’ll look into it.

The best and easiest way to check your speed is to use Speedtest.net.

Note: This could use 20MB of data or more on LTE, depending on your connection speed.

Realistically, no. In normal situations, you won’t notice any difference at all.

When you share your Karma Go, you also share your speed, but most of the time this will never affect you.

If everyone around you is trying to stream Game of Thrones at the same time, then that might be an issue. To solve: team up and watch together.

In short: it shouldn’t be. There can be multiple causes for a slow connection though. Some tips are:

• Try restarting the device, by holding the power button down until it goes into sleep mode, and continue to hold until it’s all the way off. After powering it back up again, you may find that your speed has improved.
• You could experience a slower connection depending on the area you’re in. Be sure to check our coverage map.
• Your surroundings can also interfere with your signal. Moving to a nearby location could help alleviate this.
• Be sure there aren’t any apps or websites eating up your bandwidth. Video and audio are notorious for this, and they might be slowing your connection overall.
• If you’re syncing any large files (Dropbox, Box, or iCloud), that could definitely cause your connection to slow down. Try pausing these.

If you went through these tips and are still running slow, reach out and we can look into it further.

Connecting to a Karma WiFi signal, or any WiFi signal, is fairly easy. Whether you’re on a laptop, phone, or tablet; the process is very similar.

• Find your WiFi Network Preferences (or list)
• Look for the WiFi signal you want to connect to
• Select it
• Use your login information to get online

Since each device is a little different, as is each WiFi signal, check out the manual of your specific device for further info, or read this even simpler tutorial.

Since there are many VPN tools out there, we can’t be experts on them all.

The internet connection from Karma is no different than any other connection. All VPN services should work as you normally would expect, unless there are specific restrictions set by the VPN itself.

If you’re having an issue, try diving into the VPN settings and see if something looks off. If you’re at a loss for answers, reach out to us and we can work through it together.

If the VPN is established by your company, you’ll need to check with your IT department or systems administrator first.