There’s one way you can do this, and that’s by enabling the Auto Refill feature in your dashboard.

When you do, every time your balance falls below 200MB, we’ll automatically add the pre-determined amount of data you set onto your balance.

A few things to note:

• When we automatically refill your account, your card is then charged.
• Auto Refill can only be triggered once a day, so you can’t be automatically charged more than that. If you need more data beyond this, you’ll have to add it yourself.
• Auto Refill isn’t required, it’s just a feature we offer. You can turn it on or off whenever you want to.
• Automatically refilling your data does not involve a subscription or any scheduled, recurring payments.

Adding data to your account is almost too simple. You can:

• Log in to your account and choose how much data you want to add right from your dashboard.
• Open up our mobile app and tap the + sign on the top right. You can then select how much data you’d like to add, and the card you already have on file will be charged.

Good question. It’s not as commonly known as it should be.

A gigabyte (1024 megabytes) is just a measurement of data. It’s the standard amount we use here for purchases.

1GB can do many things, but just to list a few:

• Send thousands of emails.
• Upload about 3000 photos.
• Stream about 15 hours of music.
• Watch about an hour of HD video.

Now, these things always differ, depending on the quality, size of attachments, or even app.

For a more in depth look, get some detailed information from our blog.

That’s easy. You can buy data right through the Karma apps, or on your dashboard

All it takes is just one click. You can use your existing payment details or enter some new ones if you’d like.

We keep data options simple.

With Pulse, you get a steady amount of data every month with little effort from your side. You choose how much data you’d like to use in a month and what you want to pay. We give you 3 options – 5GB for $40/month, 10GB for $75/month, 20GB for $140/month. You can upgrade if you need a little bit more sometimes or go down if you don’t need as much. Easy.

With Refuel, you pay as you go for the data. You can add 1GB for $15, 5GB for $75 or 10GB for $150. Your data never expires and you add more when you run out.

Pretty good deal.

If you want to lower the amount of data you use, try these tips:

• Pause background apps, file storage, and sharing apps. Dropbox, Box, iCloud, Mozy, Backblaze, torrent clients, etc. are all major data drainers.
• Use your home or office WiFi for streaming video, audio, and syncing large files.
• Monitor data usage to see which apps are using the largest amounts of data.

We also provide some more info on how much data common apps use.

The usage tab on the browser based dashboard has been removed temporarily as our engineers are working to update and add new features to it. I’m sorry for any inconvenience if this is causing any, and you can still check it via our mobile app for now.

The world won’t end, that’s for sure.

When you run out of data, your internet will stop working. We’ll always remind you via email (or through our apps) when your connection falls below 200MB, so you can easily add more data to prevent any loss of connection.

And don’t be worried about overage fees, we’ll never charge you without your permission.

You may want to turn on Auto Refill in your dashboard to further prevent any loss of connection.

Good question, that shouldn’t happen. Reach out and provide the email and name you ordered with. We’ll sort this out as fast as we can.

Since there are many VPN tools out there, we can’t be experts on them all.

The internet connection from Karma is no different than any other connection. All VPN services should work as you normally would expect, unless there are specific restrictions set by the VPN itself.

If you’re having an issue, try diving into the VPN settings and see if something looks off. If you’re at a loss for answers, reach out to us and we can work through it together.

If the VPN is established by your company, you’ll need to check with your IT department or systems administrator first.